Flight Inform

FLIGHT INFORM · AIRPORT TECHNOLOGY

Airport solutions for passenger communication and apron operations

Flight Inform develops products for passenger communication, apron analytics and digital service documentation. Each product works with your airport's existing systems and can be deployed independently according to operational needs.

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In live use at Dalaman, Istanbul Sabiha Gökçen and Çukurova airports.

Three products for distinct operational needs

Passenger Engagement supports passenger communication, Apronex provides apron analytics, and Apronex Tablet digitises service records.

PASSENGER COMMUNICATION

Passenger Engagement

Passenger Communication and Digital Services Platform

Deliver real-time flight information, AI-powered passenger assistance and live-agent support through WhatsApp and Telegram. Manage airport service promotion, surveys and passenger feedback from one platform.

  • Real-time flight notifications
  • AI-powered passenger assistant and live-agent support
  • Airport services and campaigns
  • Surveys and passenger feedback
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APRON ANALYTICS

Apronex

Apron and Turnaround Analytics

Analyses apron camera feeds with computer vision to detect aircraft turnaround and ground handling events, capture accurate timestamps and provide operations teams with verifiable records.

  • On-block and off-block detection
  • Ground handling event tracking
  • Live stand visibility
  • Verifiable operational records
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DIGITAL SERVICE FORMS

Apronex Tablet

Digital Apron Service Forms

New

Replaces paper service forms with flight-linked, signed and shareable digital records. Captures service details and timings in a consistent format.

  • Flight-linked service forms
  • Service start and end times
  • Digital approval and signature
  • Shareable service documents
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PASSENGER COMMUNICATION

Reach passengers through the messaging channels they already use

Passengers sign up for flight notifications through the airport website or a QR code and receive updates on WhatsApp or Telegram. They can ask questions, discover airport services and connect with a live agent when needed.

No mobile application needs to be installed.

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  • Delay and cancellation notifications
  • Gate, check-in desk and baggage carousel updates
  • Registration through the website or QR codes
  • Multilingual AI-powered passenger assistant
  • Live-agent handover
  • Passenger feedback and communication reporting

APRON ANALYTICS

Turn camera feeds into verifiable operational data

Apronex analyses feeds from compatible apron cameras to identify key aircraft and ground handling events, recording event timestamps automatically.

It produces structured data for stand monitoring, turnaround analysis, service verification and billing processes.

Developed and validated with operational data from more than 30,000 real turnarounds. Running 24/7 at Dalaman Airport.

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  • On-block and off-block detection
  • Ground handling events such as PBB, GPU and PCA
  • Operational events configured for the project scope
  • Live stand and turnaround monitoring
  • Video-assisted event verification
  • AODB and billing system integrations

Designed to work with existing airport systems

Depending on the use case, Flight Inform products can integrate with airport systems such as AODB and FIDS, IATA AIDX data feeds, REST APIs, camera infrastructure and billing applications. The integration scope is defined by the airport's existing infrastructure and project requirements.

Flight data

  • AODB
  • FIDS
  • IATA AIDX

Data interfaces

  • REST API
  • JSON
  • XML
  • Webhooks

Operational systems

  • Camera systems
  • Planning systems
  • Billing systems

Communication channels

  • WhatsApp
  • Telegram

Built by a team that understands airport operations

The Flight Inform team combines hands-on experience in AODB, A-CDM, passenger processes, apron operations, ground handling and applied AI with product development.

Airport systems experience

A hands-on background in operational systems such as AODB and A-CDM, and in the data flows that connect them. This is the foundation each product is built on.

Operations-led product development

Product decisions start from how apron, ground handling and passenger processes run day to day, from turnaround sequences to service documentation.

Integration and deployment expertise

Experience connecting to airport infrastructure and running deployments in live operations, from flight-data feeds to camera systems.

Airport references

Our solutions run in live operations at airports of different scale.

The implementation scope may vary according to each airport's operational requirements.

Let's find the right solution for your airport

Contact us to learn more about passenger communication, apron analytics and digital service forms.

Request a demo